At The Gay Farmer, we want to make sure our customers receive their candles in a timely and cost-effective manner. To do so, we have established the following shipping policy:

Shipping Cost:

We charge a flat rate of $10 for shipping all orders within Australia through Australia Post.

Processing Time:

Orders are typically processed and shipped within 1-2 business days from the date of purchase. However, during peak seasons or holidays, it may take up to 3-4 business days to process and ship an order.

Delivery Time:

Once your order has been shipped, delivery time will depend on your location and the shipping method selected. As a general guide, most orders within Australia should be delivered within 2-5 business days.

Delivery Address:

Please ensure that you provide us with an accurate and complete delivery address to avoid any delays or additional charges. We cannot be held responsible for any lost or undelivered packages due to an incorrect or incomplete delivery address provided by the customer.

Order Tracking:

Once your order has been shipped, we will provide you with a tracking number so that you can monitor your package’s progress and expected delivery date.

International Shipping:

At this time, we only ship within Australia. We do not currently offer international shipping.

Returns:

If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will provide you with instructions on how to return the product, and upon receipt of the returned item, we will issue a refund or replacement.

If you have any further questions or concerns about our shipping policy, please do not hesitate to contact me. I appreciate your business and look forward to providing you with the best candle products and service possible.